Call Compliance

🏥 Clinic

Call Compliance

Consent, Do Not Call, quiet hours, recording consent, and legal review

⚠️ Compliance System

Compliance guardrails are active in strict mode by default. All outbound calls require consent, DNC check, and quiet hours verification. Legal review is required before placing real outbound calls.

🛡️ Call Compliance

✅ Call Consentunknown
✅ DNC Statusunknown
☀️ Quiet HoursWithin calling hours
⚠️ Recording ConsentNot collected
⚠️ Voice ProviderNot configured

⚠️ Legal review required before placing outbound calls. Compliance guardrails are strict by default.

📋 Compliance Checklist

☐ Legal review of outbound call workflows
☐ TCPA compliance validation
☐ State-level calling regulations review
☐ Recording consent language approved
☐ DNC scrubbing process defined
☐ Opt-out mechanism implemented
☐ Call frequency limits defined
☐ Agent calling scripts reviewed

⚠️ This checklist requires legal review. Do not place outbound calls until all items are verified.

⚖️ Important Legal Notice

Kovya Desk provides compliance guardrails as a foundation. These guardrails are NOT a substitute for legal compliance. Clinics must consult with legal counsel regarding TCPA, state telemarketing laws, HIPAA, and industry-specific regulations before placing outbound calls. Kovya Desk does not provide legal advice.